Legal
Refund & cancellation policy
Last updated 10 November 2026
Cancellation
AddonNest plans are prepaid and never renew or debit you automatically, so there is nothing to cancel. Your paid access simply ends on its expiry date unless you choose to renew.
Refunds
- If a paid plan isn't working for you, email support@addonnest.com within 7 days of payment with your order number (it starts with AN-). We'll refund the full amount.
- If you were charged twice for the same order, or charged but the plan wasn't activated, we'll refund the extra or failed payment in full whenever you report it.
- After 7 days, refunds are at our discretion — for example if a feature you paid for stopped working and we couldn't fix it.
How refunds are paid
Refunds go back to the original payment method through the same payment gateway (Razorpay or Cashfree). Once we approve a refund it usually reaches you within 5–7 business days, depending on your bank. When a refund is issued, the paid access for that order ends.
Failed payments
If money was debited but the payment failed, your bank or the payment gateway reverses it automatically, usually within 5–7 business days. Contact us if it doesn't arrive.
Questions about this policy? Email support@addonnest.com.